Letters received from some of our customers

'I believe we have been Customers of Tustains for almost 40 years now, my parents having bought me my first watch from Barry 1973.It is a real pleasure dealing with a genuine family business who really understand your personal tastes and offer unique pieces at just the right time to celebrate significant milestones in life.This example of intimate and meaningful service is becoming increasingly rare in our world, yet Tustains are thriving because of it.Thank you Barry, Tom, Joe and team for all your support over the years.With best wishes,

 Matt and Mel – Leamington

“I wanted to send you a note to thank you and your team for your help/advise/service while we were choosing the wedding bands, your patience was 1st class too! We will have no hesitation in recommending you and your team to all our friends and family.”    

 John & Deb - Kenilworth

Tustains is a fantastic place to shop. The friendly and knowledgeable staff make the whole experience entirely pleasurable and the effort that goes into thinking about the customer doesn't go unnoticed!”    

Mr S. M- Stratford

“Visiting Tustains Jewellers was a fantastic experience, I was warmly welcomed and I received friendly & professional service that made me feel special. A real taste of luxury.”                                                    

Mrs S B – Somerset

“Service is second to none Tustains are clearly able to cater for a wide spectrum of client” – Big thanks.”

 Mr T. B. O – Leamington Spa

“I wanted to sincerely thank you for all your help with my rings without your expertise and patience I’m not sure I would have had the confidence to go ahead (and I’m so glad I did)                                                

Mrs R

“Your staff are fantastic – Thank you all so much”

 Mrs S – Warwick

I just wanted to write to you to say how delighted we are with our daughter’s beautiful ring. Tustains was recommended to us so we visited your shop when in Leamington. We would like to say that we were very impressed, not only with your staff’s friendly and courteous service but with the quality and variety of your jewellery. Thanks to all for making our visit such a pleasure.Yours sincerely,

 Paul & Julie – Devon

The customer service at Tustains took care of what could have been a fairly nerve - wracking experience.With Joe's patience and help, I found the perfect engagement ring. Tustains have earned a lifetime customer."

Mr J. S – Kenilworth

Thank you so much for your advice and help in choosing my wedding ring. I was slightly nervous about placing my order from Geneva without seeing the ring in person, it’s such an important decision, but I needn’t have worried - the ring was delivered on schedule and it is beautiful! You were so right with your suggestions for the width and profile, the ring compliments my engagement ring and eternity ring perfectly and I love the inset diamonds. Fantastic service, thanks again!

 Mrs C - Geneve

Tustains were great, they helped me chose an engagement ring, discretely enquiring about budget, the fact that I'd left it until the last minute wasn't a problem as there was plenty of choice. Everyone was really encouraging which made me feel reassured and a lot less nervous.The Wedding ring service was more of the same, when finger size's changed due to pregnancy, it was easy to get the rings re-sized and we know we can pop in at anytime to get the rings polished professionally.The rings have taken a bit of a battering over the years but are amazingly resilient which must be a sign of quality. Thank you all!

 Mr J. E

This is just to say how pleased we were with the service we received from you when we purchased Julie's engagement ring and, later, our wedding rings.The impressive product knowledge you demonstrated was never part of a "hard sell" but it did engender reassurance that we had all the information we needed to make our decision.  We both decided straight away that there was no need to look further than our home town for the engagement ring and that our planned trip to the Jewellery Quarter could be cancelled!  What could have been quite a stressful process was in fact relaxed and enjoyable and we felt that you understood how important it was to us and that we had as much time as we needed. Best wishes

 Julie & David – Leamington Spa

Thanks very much  for your help, both with your expertise assisting us in store and also the follow up and logistics!!The rings have been safely received and are now in our possession.We absolutely love them, they were definitely the right choices! And logistically, it all worked out surprisingly well, given we live in china!!!The airport vat side of things was also very simple! All the best and we hope to do business with you again in the future.Regards

Lisa and Neil - China